Was nice and friendly
Chris has been in the service department for the two years I have been taking my Bolt there. He has been very helpful and seems knowledgeable in EV. Sarah has been so pleasant as a service advisor whether we are on the phone or at the dealership.
The staff is courteous, friendly and helpful.
Great service by really nice people
Wonderful experience from start to finish! Zach, Ben, Anthony and everyone else we dealt with were fantastic. Thanks, guys!
Bill Lyons went above and beyond, he was very professional and just a all around great guy.
They are always nice and helpful they try hard to resolve any issues that come up and give you the best service possible
Pleasent, quick, and helpful.
Wonderful, EASY experience buying a new suburban for our family. We found the model we liked online, and it was shipped fast to the dealership for us to check out. We were able to add the finishes we were looking for to “build” the SUV we needed to suit our growing family’s needs. A wonderful, accommodating team at the entire dealership. Will highly recommend to our family and friends.
Had an issue with an oil leak from a loose oil filter that had been served at the dealership. I took my parents Equinox in for them to check on the problem and not only did they service the vehicle for free but they also gave them another free service for the next time. My parents have been customers of the Chevrolet dealership in Wilkes County for years and customer service like this is why. Thanks again for a great experience.
Chris Tedder was a great Representative!
Work on my Cadillac see rides great if I need them again i will go back
The service department is great
Best car buying experience I have ever had. I was dreading going to the dealership, but was very satisfied with my visit and purchase. Brian was wonderful, helpful and not pushy whatsoever. Every other person who helped was also so pleasant to deal with. Test drove multiple vehicles and was still and out with my new car in less than a few hours.
I love the people at this Chevy! They are so sweet and attentive to their customers.
Very Friendly staff, quick service and nice waiting area!!! I enjoyed my visit!!
Staff was attentive and thorough. This was my second visit to this dealership to have my vehicle serviced. I can see myself returning for future services.
Had a good experience
Great service! Always helpful and easy to work with.
Ben Mockerman was amazing and very patient. He answered all my questions and was very knowledgeable. Ben was very polite. This is my first ever car buying experience and Ben made the whole process painless and easy.
Friendly and able to meet my needs
It was low pressure and a enjoyable experience
I bought a 2022 Bolt Euv from this dealership. They went above and beyond on every aspect of the process! They worked hard and walked through a process to save me thousands of dollars, to ensure I received a rebate that was going to run out before delivery of my car! They didn’t have to do that. That was all their doing and suggestion! Their communication was never overbearing or pushy. They suggested and built custom options and warranty to fit my needs not their own interest! Their friendly staff were amazing and treated me and my wife as more ...
Chris was excellent and well informed on vehicle maintenance. I appreciate his expertise.
I was thrilled with the entire buying process. Everyone was very helpful and straight forward. Chad, Ben and Anthony were all great to work with. The experience with McNeill restored my faith that there were still car dealerships that were honest with their customers. I am glad that I took the time to drive to Wilkesboro. Thank you, Russ Hodge.
Work was done as needed and in a timely manner.
It has been a month since I received service and my car is still running great. I went to visit my Mom for Mother's day and on the way my car began to break down. I was able to make it to Wilkesboro, NC and my parents suggested that I take my car to McNeill. My service advisor was Chris. Chris checked my car right way. He then went and talked to the service technician (regarding the codes) and explained to me what the technician told him and it was decided that I would leave my car. This was ...
McNeil Chevrolet is the place to go to order a new vehicle! Everything went so smoothly. We got our truck in an amazing 5 weeks! Special ordering a new vehicle is quite an exciting endeavor. A special thanks to Zach Huffman, our sales consultant who helped us decide the style Colorado to purchase. (He even called us to let us know the status of our truck on his day off!); Ben Mockerman, who patiently sat down and helped us order the truck and kept us posted on production of the vehicle. (Example- Good Morning Mrs. Turner. Your truck now has a ...
Very good service!
My husband (whose truck is literally his job) traded a 2020 Dodge Ram with them that we had a lot of equity in for a Chevy Silverado. Less than 48 hours of owning the Silverado, it ended up in the shop. We were told it was fixed and then it messed up again. Long story short, we had to rent a truck for over $1000.00 per week and we're told it would be fixed in 1 week. Then 2 weeks rolled around. Then 3. Until finally we had to go buy another truck just because we couldn't keep renting for over $1000 per week. When ...
Excellent service and always take care of your needs and answer any questions.
I was shopping for a car for my daughter that is graduating from college in a month. Zach was very quick in answering any questions that I had and super flexible with meeting me to look at the car, pick up the car, etc. The online credit app used to get my financing approved was easy and worked fabulous. I worked with both Zach and Kenneth from the dealership to get the deal made. When I picked up the car the finance paperwork was ready and the tablet format where I added items to the basket and took them out ...
Very friendly. Good prices on tires
Everyone was very friendly and helpful. Our salesman, Joe, went above and beyond to help us. The finance manager was easy to talk to and made us feel very comfortable.
Chris, was so great to work with! It's hard for me to get away from my job and he was able to have someone pick my car up and return to me without me having to leave work! Communication was great and he kept me updated while my car was being serviced. I couldn't have asked for better care and service!
Sara is great, I always know I will be taken care of when I make an appointment. Being a woman I am very comfortable with coming in and being greeted by Sara!
Chris the service manager communicated with me well on everything the whole time they had my truck and they did excellent work on it.
Friendly and professional service. If you have less than perfect credit this dealer can help you! They can also help customer's with chapter 7 and chapter 13 BK's
Service department does great work Chris was easy to work with very friendly and good communication.
Friendly, knowledgeable staff.
Excellent service! They are always very accommodating.
My sons car had a safety recall. Chris in service was very helpful took great care of the car and repaired it. They did an excellent job on the oil change and replaced brake bulb. Great dealership, caring employees here; especially Chris was kind, helpful and professional. Highly recommend. Honest.
They go above and beyond to provide the best possible service
Always love coming to get my vehicles serviced there. Staff is always professional and courteous
Chris was great
Very good service and friendly
Fast and efficient
I recently purchased a set of tires for my work van and the parts manager was very helpful with helping me chose a good set of tires at a good price, and had the tires in a day and helped to schedule the instalation a the tires and he also did a check of any outstanding recall notices and found that there was a bulletin on the left driver window switch, he also got the switch and had the recall done, im very happy with McNeill Chevrolet and all of the service department there, Excellent service Thank You for a ...
From my first call with my salesman Bill, to driving my new vehicle home a short while later, everyone was great. Found an in transit vehicle that fit my requirements, did most everything electronically to get paperwork set, and was in and out in less than hour to sign the paper work. Drove all the way from Charlotte because these folks are that great to work with.
It was the best experience I have ever had at a dealership. Everyone was curious and went out of the way to make sure everything was just right. Our salesman Bill was awesome to work with. It was like buying from a friend. Awesome job by everyone. Even met the owner who thanked us personally for our purchase.
Your sale crew was the best I have been with in a long while. I have been looking for a new SUV for awhile now, and visited a few dealerships in the process. Yours was the best, they wanted to take care of my needs, and what I wanted. They also went beyond, by finding me the vehicle that I wanted. I could go on about others things that they helped me to make my purchase the best it has been in years. Thank you and when it is time for another new vehicle I will be back. Dennis L ...
Great service best car cleanup reasonable
Courteous and friendly
Service consultant Chris Tedder makes each visit a pleasure. The work is always top notch and done as quickly as possiable. I will return to McNeill Chevrolet when needed.
Great communication from Chris my advisor. I appreciate his experience and professionalism as it showed in his knowledge of repairs needed.
Always friendly and get me in and out fast!
Total time from arriving to completion of my service was one hour. This included a fuel service and tire rotation.
It was fine. Always enjoy talking the guys that work there.
Great service department. Chris is great. He Let me know what the issue was with my truck and is getting the part and fixing it the next day.
Travis was the 4th or 5th mechanic to look at my truck in as many dealerships over the last couple of months. I don't know if the problem is fixed but he is the only one that found a possible cause and fixed that. Now we wait and see.
I have had great service since buying my Buick Enclave.
Excellent communications regarding build / delivery schedule of the 2021 Corvette.. Even with Covid delays, Ben and management kept me up to date with pertinent information. Upon delivery, shop handled the dealer prep process quickly and Anthony in Finance processed all the docs quickly and had me out the gate in no time. Staff was very friendly and knowledgeable - I am waiting on the delivery schedule for the 2022 High Country Silverado
Bill the salesman was very professional and friendly. Ben the sales manager was very helpful and knowledgeable. Finance manager also did a great job!
a completely positive experience
As a single female, it’s easy to feel intimidated and overwhelmed in a car dealership but not here. The folks -service or sales- at McNeil are amazing for being welcoming and helpful.
I had to take my friend in here to get a key made I got some really nice vehicles in there but for me I'm not paying that price my credit is not that good LOL but anyway really nice and clean the people were friendly got it done really quick thank you very much for the service people they were really friendly hope everyone has a blessed day and it wasn't pricey either it was only $21 for him to get his key made although it wasn't older model truck it got it done and out of ...
Very friendly and skilled people, I trust them with all my vehicles !
My 2003 Avalanche lost power on 421 outside Wilkesboro. I was towed to McNeil. By the time the tow truck delivered the vehicle to the dealership, it was almost 4:00 pm. I was traveling through from out of town, and there were no rental cars available anywhere. To my surprise, the Service Department had me fixed and ready by a little after 5:00. Chris, the service advisor and Randy Willard were outstanding. It is rare to find service this good!!
Fast, efficient, reliable service. All employees i interacted with were happy and kind. Will continue to use McNeill Service for my Chevrolets and recommend them to my friends and family. Pleasant experience! Thank you
Great customer service with no hassle or sales pressure. Completely satisfied with overall transaction and detailed customer service received from Scott Watts at Empire. I would recommend Empire for any new car buyer.
Scott Watts was great. Straight up with the price. Great service to get it done quickly. I wanted to add vent shades to the vehicle they ordered them and put them on. The extras for vehicle service is great as well.
I can from Maryland ,found truck on internet they beat everyone prices and the deal was exactly what they said .the salesman was very upfront and honest
I love my new car. My sales agent, Jody Clonch, really worked with me to make this sale happen. 5 year free oil changes and tire rotations just added to the experience. Nothing bad to report- just good things!
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